the race to value

Megatrends in Telecom: Targeting blue oceans for growth

After enduring several years of sluggish growth, telecom companies continue to be shaken up as digitization reshapes the industry landscape. To thrive in the years to come, they need to accelerate their race to develop value while continuing to reduce costs in connectivity and differentiate with ultrafast access. What’s at stake: move up the value chain and find new sources of revenue.

Download the Telecom Look Out 2020+ Paper

of the world’s population will be on the internet in 5 years


people are connected to mobile


of consumers will use virtual reality by 2020


smart objects will be on the internet by 2020

To succeed in the coming years, Telcos will have to meet an increasing competitive pressure on core business while finding blue ocean growth. This may be challenging. This will also open up formidable opportunities.

Oliver Kleinhenz,

Senior Vice President, Telecom, Atos

Four transformation challenges and opportunities for the future of Telecom

Deliver a 360°
omnichannel experience

As digital pervasiveness multiplies touchpoints (including watches, apparel, glasses, smart home, connected car and health devices), telecom players see their direct relationship with customers being by-passed by connected device vendors and OTT players. To catch up, Telcos should adapt to a 360° customer-centric journey mindset…

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Align service management
with business outcomes

Cost pressure has rarely been so strong in the Telco industry. Beyond industry consolidation, mergers and acquisitions, these cost pressures mean Telcos must streamline their processes and increase agility. What’s at stake: reduce costs by up to 20% and catch up in the agility and competitivity race in an increasingly volatile business landscape...

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Create new services
& platforms for growth

In a world where margins are climbing the value chain, Telcos must accelerate their journey to business reinvention. The goal: gain position as a data-driven, customer-centric open innovation platform with APIs and marketplaces, and become a major player in the digital transformation game...

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Ensure absolute privacy
& compliance

While cyber-risks are growing explosively, recent major attacks have shown the potential weaknesses of a fully interconnected world. For Telcos, security is not just a challenge; it is also an opportunity for business differentiation through creating trust and new security service value proposals ...

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Take a look at the key technologies that will shape the future of Telecom:


Cloud-Native Architectures are relying on data/logic separation principles, SDN/NFV, DevOps, Micro-Services, etc. to foster telecom agility scalability and innovation. Telecom players must adapt their IT processes, and prepare for related security implications.


Data Management Platforms enable Telcos to analyze customer behavior and manage interaction across all channels and touchpoints. Well beyond marketing applications, Telecom players should consider making it a cornerstone for their next-generation digital service platforms, ultimately enabling ‘segment of one’ or ‘B2Me’ go-to-market for themselves and their B2B customers.


API Platforms allow data and services to be distributed across third parties. Telecom players should put API platforms at the heart of their digital strategy to attract ecosystems partners and create multi-sided marketplaces.


Robotic Process Automation brings virtual workforces for managing repetitive tasks, reducing the cost of administrative and regulatory processes by at least 50% while improving quality and speed. Telco players should standardize processes to facilitate automation and engage in related change management programs.


Artificial Intelligence promises to second human cognitive capabilities with virtual assistants, chatbots, knowledge engineering, smart machines and autonomous vehicles. It will impact customer experience, business models and operations along the entire value chain. Telecom players must prepare for the business, human and legal impact.


Prescriptive Security uses real-time dark web monitoring, AI and automation to detect potential threats and stop them before they strike. Applications range from cyber-protection to fraud management and compliance. Telco players should explore integrating it into their IT/OT Security Operation Centers and their B2B security offerings.


Augmented and Virtual Reality are blurring real and virtual worlds, allowing customers, partners and employees to engage with digital services within the context of their current environment. Telco players should explore potential use cases to provide new services and customer experiences.


Blockchain is a potential game-changer for conducting business with parties without prior trust relationships. Telecom could leverage it to propose new services in trusted transaction management, automated contracting and the microservice economy.


Internet of Everything solutions have the potential to disrupt the industry as we know it. Beyond connected cars and autonomous vehicles, the IoT and smart machines will transform factories, smart cities, healthcare, utilities, retail, CPG, Defense and more. Technological, business and legal implications are huge and must be explored now by Telcos to provide new connectivity and value added services.


Quantum Computing promises to break traditional combinatory analysis limitations, bringing disruptive advances in data analysis within ten years. This will elevate risk by potentially breaking current cryptographic standards, threatening to cause a 'crypt-apocalypse'. Telcos must start preparing for quantum-safe cryptography.

1Cloud-Native Architectures 2Data Management Platforms 3API Platforms 4Robotic Process Automation 5Artificial Intelligence 6Prescriptive Security 7Augmented and Virtual Reality 8Blockchain 9Internet of Things 10Quantum Computing
  • Mainstream
  • Early Adoption
  • Adolescent
  • Emerging

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